As marketers have grown in numbers, the volume of spam calls has risen greatly. Despite attempts to stop them, they continue. Therefore, telephone service companies have turned to software and algorithms to track whether or not a number should be marked as a potential spammer. In addition, smartphones are playing a role as well. But we still have to get through…so become a student of best phone practices and always “mystery” shop your outbound calls to ensure they are making it through. Never assume they are!
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▶ ABOUT DANNY GRIFFIN Danny is a real estate broker in Massachusetts and the CEO of Griffin Realty Group, its national expansion company, The Griffin. Danny has also been a coach to top-producing agents since 2003. His unique approach is based on the proper order of Training-Coaching-Mentoring (TCM©). He has learned that to be successful, agents must be trained to use simple and practical plans that empower home sellers and buyers. Once these plans are used in real-world scenarios, agents must be coached to ensure proper implementation and encouraged to make suitable adjustments. Ultimately, no agent should be without a mentor who is always available to answer in-the-heat-of-the-moment questions so that no opportunity is lost.